The location was nice, for example, a long-standing zoo was not too far from the hotel. I really enjoyed the breakfast experience, the venue served GOOD food. The staff was very proactive, excellent, and responded promptly to requests.

The location was good and ideal, not too far away from Mpu Tantular Museum. The breakfast selection was great for western food favourite.

The location favourable and unbeatable near the railway. Modern room and well-appointed with balcony.

Wi-Fi was bad.

the breakfast was great with lots of dishes to choose from. the staff was hospitable, just as i expected.

Wonderful hotel, it has excellent restaurant and magnificent location by gardens with a lot of trees...

We had a great stay here. The hotel provided us with clean and comfortable rooms. The breakfast was fantastic with many choices. Besides, the staff was very friendly and helpful throughout our stay. We also loved the convenient location close to a shopping mall and a beautiful garden.

Cannot find any fault.

the one bedroom apartment is very spacious with a very big bed excellent sized room all in all

the deposit took 1 week to refund back into my account, also i ordered room service supper it took over an hour to arrive and then took the waiter another 30mins to return the change not what we wanted at 1am!

Hotel location is near central of the city so we can go to there within 10 minutes

I'm just suggest to make your hotel sign little bit bigger.

We stayed at this hotel and we were impressed with its central location. It was right in the heart of the city, making it easy for us to access various attractions and amenities without any hassle. The room service was exceptional, and they catered to all our needs promptly. We also appreciated the fact that they offered dry cleaning services, which made our stay even more convenient. The bell staff and housekeeping were friendly and professional, ensuring that our room was always clean and well-maintained. Additionally, the hotel provided an airport shuttle service, which made our travels much more convenient.

We would highly recommend this hotel to everyone. The services and amenities provided were top-notch, and we had a comfortable and enjoyable stay.

Nice and cozy hotel especially for non-smoking floor.

Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.

the staff are very kind epcailly Miss Jaminca

The staff were incredibly friendly and welcoming during our weekend stay. The room was modern and comfortable with all the necessary amenities. The location was perfect as it was within walking distance of major shopping malls and local markets. The breakfast had a wide variety of options to choose from and we especially enjoyed the Indonesian dishes.

The Wi-Fi connection in the room was not very reliable and kept disconnecting, which was a bit frustrating. the fridge in the room did not keep our drinks as cold as we would have liked.

Very friendly staff, great swimming pool, good location near a few malls and not too far from the airport... perfect "bubble" to escape the stress of Surabaya

Cant say anything good about the hotel. I paid for service. But didnt get any service at all. It was trouble on trouble.

No service,you have to get your taxi you self. Cant recoment this hotel to anyone.

So many activities, like I'm in an amusement park! Con: Just loved the cloudy pool water, gave it a mysterious vibe.